Work-at-Home Call Center Jobs in Virginia

Work-at-Home Call Center Jobs in VirginiaWork-at-Home Call Center Jobs in VirginiaVirginia has quite a few companies that offer work-at-home call center job opportunities to its residents. Below are some call center companiesthat hire in Virginia. Possible Opportunities Accolade Support Call Center ServicesIndependent contractors work the phones as home-based technical rckendeckung agents and customer service reps, servicing this business process outsourcing (BPO) firms clients. Pay is a per-minute rate that goes as high as $10/hour. Keep in mind, though, that independent contractors are not guaranteed tiefpunkt wage. AloricaAlorica, which merged with West at Home, hires remote customer service agents who are paid on a per minute or per call basis, but since they are employees they are assured of earning the minimum wage in their state. American ExpressCall center agents with experience in reservation systems (as well as travel agents) work from home for the companys corporate tr avel division. Being bilingual is a competitive advantage in getting hired into one of ansicht jobs. Apple At Home AdvisorsThe work-at-home call center division of Apple hires tech support/customer service agents nationwide though the jobs often have locations listed in the postings. Apple provides computer equipment. AROCompanys remote call center employees work in a variety of jobs including sales, and customer service. It also hires insurance auditors and LPNs and RNs to work from home. Aspire LifestylesSpecializing in virtual assistant or concierge services, the companys remote agents handle customer requests by phone, e-mail, and chat. Fluency in French, German, Spanish or Italian is a plus. Carenet Healthcare ServicesRegistered nurses are needed for these medical call center jobs from home. Agents are employees and paid approximately $25/hour. Jobs are full time, and overnight work may be available and/or required. CenturyLinkThis provider of voice, broadband, and video servic es in 33 states employ home-based call center agents and pays around $10-11/hour. Bilingual skills are a plus. ConvergysRemote call center agents employed by this BPO take incoming calls and provide customer service, sales or technical support. Companys training is paid, and it offers benefits. HSN.comThe Home Shopping Network offers work at home jobs in call centers. Inbound calls are both sales and customer service. Full-time positions provide health insurance benefits. Jobs are based in Roanoke, VA. LiveOpsThis BPO hires remote call center agents as independent contractors for a variety of customer service jobs. Agents are paid at a rate that is based on minutes of talk time plus sales incentives in some cases. Agents must become certified to work for individual clients. This certification is not paid. Agents must pay for their own background check. Support.comCompany provides remote tech support to clients, via home-based tech support chat and call center agents. Its remote serv ices technicians answer inbound calls and its solutions center supervisors support and supervise the remote services technicians. SYKES Home Powered by Alpine AccessRemote employees receive inbound customer service and sales calls for a variety of this BPOs clients. Training is paid. Starting pay isaround $9/hour. Successful applicants pay $45 for a background check. The hiring process for these call center jobs is online and by phone. Bilingual skills are a plus. TeleTechHomeGlobal company hires associates for20-30 hours/week. to work from home as call agents and other fields. Bilingual call center agents needed. Benefits include paid training, 401k. Pay is $9-10/hour. ThinkDirectCompany hires employees as inbound work-at-home agents, selling magazine subscriptions. Pay with incentives is $10-$14 an hour. Ver-A-FastCompany contracts with home-based call center agents to make verification calls for the companys clients in the newspaper industry.

5 Negative Human Resources Practices That Should Be Extinct

5 Negative Human Resources Practices That Should Be Extinct5 Negative Human Resources Practices That Should Be ExtinctAre you and your Human Resources department dinosaurs? Despite dinosaur movies, paraphernalia, and popularity, dinosaurs are extinct. Certain HR roles and practices need to become defunct, too. If you and your HR department are still spending time and energy on ansicht HR roles, and just plain bad or out-of-date practices, consider making them extinct. Requiring Social Security Numbers on Job Applications Is a Negative In this age of identity theft and data hacking and insecurities, potential employees dont want to give you their social security number until they believe that they are a viable candidate for your job. Sure, once theyve been through a job interview or two and they believe that you are ready for background checking, the interested candidate is happy to give you that number. But, notlage just to have their online application accepted for review. Track ing applicants, or employees for that matter, with their social security number, is a bad practice. Why would you want all of that responsibility for their personal data, well before you actually need it, or listed in multiple locations where it wasnt needed at all? Most universities stopped this practice of using social security numbers for student IDs about 30-40 years ago. Why are businesses so slow to get it? Job searchers frequently complain about the practice and refuse to use their social security number to apply. Youre potentially losing great candidates who refuse to place their social security number on the table until it is actually needed following a job offer. (Increasingly, job search experts recommend that a candidate put all 0s in the social security number question in an online application.) Human Resources Taking the Lead on Disciplinary Matters Not you, hopefully. Thats a task that belongs to line managers- with your coaching and assistance- even your attendan ce at the disciplinary action meeting, of course. Not positive whether Human Resources staff was, at one time, expected to take the lead on anydisciplinary action with employees, but it sure plays out that way in small and mid-sized companies every day. When asked, HR staff members indicate discomfort with how their managers approach disciplinary action. From tongue-tied in the meetings to downright saying way too much in the wrong words, managers lack training in approaching problem employees. With lawsuits just waiting to happen, HR best serves the organization by training and coaching managers. HR, its not your job to take the lead on disciplinary action. You werent there. You didnt witness the employees performance- or lack thereof. You were not privy to any of the coaching conversations, assuming that they occurred. You were not in the middle of setting performance expectations. Nor, were you the keeper of the documentation. You can check your managers documentation, ascertain that the appropriate conversations occurred, and coach the manager to an ethical, legal, classy disciplinary meeting- but you cant do it for the manager. Dont even try. The Practice of Doing Basic Employee Admin Work Yourself Spend much of your time changing addresses, benefits information, and helping employees access their employee information? With online capabilities available today, the entire employee transactional systems should be automated with employees able to access and update their own information. Benefits? HR cannot be the point of contact for benefits either if you expect to spend your time on the strategic needs of the business for employee performance, motivation, engagement, and satisfaction. Major healthcare insurance companies and providers have comprehensive websites and customer service representatives that can access employee accounts and answer all of their questions about eligible services and processes. There is no need for HR employees to have to expl ain or be experts on the ins and outs of policies- unless an employee has a problem. In those cases, help the employee solve their problem. Failing to List Salary Info in Posted Positions ?Yes, HR practitioners are aware of all of the arguments, both pro, and con on this topic, and they have been debated at length, in HR discussion groups. But, many HR managers have landed squarely in the court that advocates transparency on salary so that HR staff, hiring managers, and prospective employees dont waste everybodys time. Readers have long complained that they apply for jobs only to find out after an interview or two or a job offer, that the proffered salary is way too low. Candidates also complain about feeling strung along by employers who indicate that a range is available then offer an experienced applicant the lowest number in the range. The old HR attitude about getting employees for the lowest possible compensation needs to change to one of paying employees fairly based on t heir experience and other qualifications. Employers need a fair and equitable compensation system that is transparent in the sense of providing employees guidance about how they can move financially to the next level. Many HR practitioners are not advocates of employees sharing salary information. But, the process for obtaining raises, how an employee goes about increasing compensation, and what they need to do to move to the next level ought to be transparent to all employees. Unfamiliar with any private sector employers who use this practice, but government offices and agencies are still at fault. Says a former government employee, HR Being in dienstgrad of Interviewing and Hiring One dinosaur thing that drove me crazy in the government was that the HR staff did all of the interviewing and hiring. Then, they sent a person to work on your team without any input from the line manager who was filling the position. This practice was bad for the new hire since they often dont reall y know what they are getting into. It was bad for the existing staff since they didnt get a chance to ask some of the real world questions that would help them determine who was best suited to join the team. Most importantly, neither the manager nor the coworkers owned the new employee or were invested in the new employees success. In one worst-case scenario, the HR staff hired a single mom, placed her in their Atlanta office, and never told her that she would be expected to travel about 25 percent (or more) of her time. This was a disaster for a single mom with no support structure in a new city. While every HR department has some practices and procedures that ought to be reconsidered, these are particularly noteworthy. Sometimes the issue is budget or company priorities, but often the HR practitioners have just not taken the time to think about the impact of dinosaur practices on employees and potential employees.

The buddy system may be one of the only ways to make yourself change

The buddy ordnungsprinzip may be one of the only ways to make yourself changeThe buddy system may be one of the only ways to make yourself changeYouve vowed to change your habits - get up a little earlier in the morning to exercise, set aside more time for your passion projects, teach yourself one new skill a month - and yet here you are, still struggling to make a shift.Whats it going to take?According to a new study, maybe you need a buddy to keep you on track.How to get yourself to go to the gymResearchers from the University of West Chester in Pennsylvanialooked at 181 students at the university - all of whom have free access to the gym but who only used it an average of less than once a week - to see if they could use incentives to boost their gym attendance to three days a week, with a minimum half-hour visit each time.The researchers split research subjects into five groups a control group a group they bribed with the offer of cash - in the form of an $80 Amazon voucher - and left to their own devices a group that was entered into the voucher lottery and paired up with a gym buddy, both of whom had to meet the three-day-a-week goal in order to win a group that was entered into the lottery, paired up with a buddy, and given information about how all the other groups were performing and individuals entered into the lottery and given info about how other groups were performing - but who had no buddy to team up with.The power of pairsResearchers found that all gym-goers increased their attendance during the course of the three-week experiment - doubling the number of visits to two per week even among the control group.But the buddy system was a far more successful way to encourage lasting change than individual incentives - nearly tripling attendance among those who worked with the buddy system and more than tripling attendance among those who worked with the buddy system and access to information about how other teams were doing, according to the s tudy data.Researchers also found that being given information about how their group compared to the overall study population ratcheted up the likelihood of success even further - as those who had been given that information continued to go to the gym for several weeks after the study ended.Harnessing peer pressure for goodBeing in a team and receiving information on peers are effective in changing a non-user of the gym to a user, wrote the researchers, led byDr. Simon Condliffe, an associate professor in the Department of Economics and Finance at West Chester University.Periodic information feedback has a longer-lasting impact on gym attendance than other interventions. Our findings provide insight for any organization seeking to incentivize behavior change in the most efficient, and cost effective, manner.